Don't love it? Don't worry-returns and exchanges are easy with Folli Follie.
Exchanges are always free! Call us and we'll send you a shipping label.
You can return or exchange items within 28 days of purchase. All items being returned or exchanged must be sent back and postmarked within the 28 day grace period from the date it was delivered.
Return your item(s) with the following:
- Your telephone number and e-mail address
- Security tag (if the item is over $100)
- Original packaging
- Proof of purchase or gift certificate
Just pack the items back in the parcel, include the paperwork and send it back to:
FOLLI FOLLIE ONLINE CUSTOMER SERVICE & RETURNS
535 Madison Avenue
New York, NY 10022
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Refunds will be issued for the price of goods returned within 7-10 business days once all information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.
Items sold at a discount off the orinignal retail price (on sale or with special promotion code) are final. No refunds will be issued for sale items. Exchanges will be issued on sale items only during the sale period.
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Purchases made via the Internet or via Mail-Order cannot be returned to one of our shops. Unfortunately, we cannot accept responsibility for items lost in transit.
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