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FREE STANDARD DELIVERY
on all orders over $100
PROMO CODE: STANDARD

CUSTOMER SERVICE

CUSTOMER SERVICE

At Folli Follie, we strive to provide the best customer experience possible. You can contact our customer service department from Monday to Friday, 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 4:00 PM and Sunday from 12:00 PM to 4:00 PM EST, via telephone at 1-855-BY-FOLLI (1-855-293-6554), or e-mail us at customerservice@follifollie.com.

ORDER TRACKING

All orders made online with Folli Follie within North America are shipped via Fedex. Once an order has been shipped, you will receive an email with the tracking number for your order, so that you can follow the status of your package while in transit.

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FREE SHIPPING INFO

Folli Follie is pleased to offer free ground shipping on orders over $100. We realize that you will want to wear and experience the luxury of our items as soon as possible. As such, items are usually shipped within 1 business day of receiving an order. Only one charge will be made for your order providing that it is all being shipped to the same address. If you require multiple shipping addresses then please call our customer care line at 1-855-BY-FOLLI (1-855-293-6554). Our phone lines are open from 9:00 AM to 5:00 PM EST, Monday to Friday. For security purposes all our delivery methods used require a signature. We are currently not able to deliver to P.O. Boxes or military bases.

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EXCHANGES & RETURNS

If you are not satisfied with your Folli Follie item(s), we accept exchanges or refunds within 28 days of the date your order were delivered. For more information, please contact customer service, Monday to Friday, 9:00 AM to 5:00 PM EST at 1-855-BY-FOLLI (1-855-293-6554).

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REPAIRS

Folli Follie strives to offer the best customer experience possible. If you have any issues with our products and require a repair, please contact us immediately and we will do our best to ensure your happiness. Feel free to contact us, Monday to Friday, 9:00 AM to 5:00 PM EST at 1-855-BY-FOLLI (1-855-293-6554).

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AUTHENTICITY AND GUARANTEE POLICY

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CARE ADVICE

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